Skip to the main content.
ICX-LOGO-1

What We Offer

We drive business growth by improving operational efficiency through process optimization, smart automation, and cost control. Our approach boosts productivity, reduces expenses, and increases profitability with scalable, sustainable solutions

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

chevron-right-1

Marketing & Sales

chevron-right-1

Pricing & Revenue

chevron-right-1

Digital Transformation

chevron-right-1

Operational Efficiency 

chevron-right-1

Diagnosis for your hotel

Download our Diagnostic Checklist for your Hotel and get a complete guide to evaluate and optimize every aspect of your operations.
 

What is the Diagnostic Checklist for your Hotel?

It is a tool designed to help hotel managers and owners evaluate and improve key aspects of their operations and services. This checklist guides through a comprehensive review of essential areas such as reservations management, guest experience, operational efficiency, facility maintenance and marketing strategy implementation. By completing each item, the hotel can quickly identify its strengths and areas of opportunity, establishing a solid foundation for implementing effective improvements.

This tool simplifies the diagnostic process by providing a structured and detailed approach that covers all critical aspects of the hotel operation. From guest service to cost optimization, the checklist enables the hotel to gain a comprehensive view of its current performance and make informed decisions to raise its standards and differentiate itself in a competitive market.

Checklist-diagnostico-de-su-hotel
 

What can you achieve with this diagnosis?

Using this checklist in your hotel will allow you to take advantage of a number of benefits:

Quick identification of areas for improvement: A detailed diagnosis helps you detect weaknesses and areas with potential for improvement in your operations.
Customer experience optimization: Reviewing key aspects of the guest experience allows you to tailor your services to better meet their needs and increase satisfaction.
Improved operational efficiency: By detecting inefficient processes, you can implement changes that optimize the use of resources and reduce costs.
Strengthened hotel image: With quality service and a well-structured operation, your hotel will stand out and increase its attractiveness to customers.

Strategic planning: The checklist provides a solid basis for creating continuous improvement strategies and increasing competitiveness in the sector.

COMPLETE THE FORM

Make strategic decisions that improve profitability and ensure your company's growth!


MORE RESOURCES


8 min read

Salesforce Einstein: AI that predicts your sales success

Sales success no longer relies solely on intuition or accumulated experience. Leading organizations are adopting a...
10 min read

The future of SEO when searches don't happen on Google

For decades, SEO has been defined by a single premise: showing up on Google. This giant didn’t just organize the...
6 min read

The core of the hospitality customer experience

The hospitality industry is defined by a fundamental element: guest satisfaction. It is not enough to deliver a...
Content added to ICX Folder

START HERE

Thanks to be on this section, we are ready to give you a personalized success experience
Online Evaluation