Skip to the main content.
ICX-LOGO-1

What We Offer

We drive business growth by improving operational efficiency through process optimization, smart automation, and cost control. Our approach boosts productivity, reduces expenses, and increases profitability with scalable, sustainable solutions

Customer Experience

We design memorable, customer-centered experiences that drive loyalty, enhance support, and optimize every stage of the journey. From maturity frameworks and experience maps to loyalty programs, service design, and feedback analysis, we help brands deeply connect with users and grow sustainably.

Marketing & Sales

We drive marketing and sales strategies that combine technology, creativity, and analytics to accelerate growth. From value proposition design and AI-driven automation to inbound, ABM, and sales enablement strategies, we help businesses attract, convert, and retain customers effectively and profitably.

Pricing & Revenue

We optimize pricing and revenue through data-driven strategies and integrated planning. From profitability modeling and margin analysis to demand management and sales forecasting, we help maximize financial performance and business competitiveness.

Digital Transformation

We accelerate digital transformation by aligning strategy, processes and technology. From operating model definition and intelligent automation to CRM implementation, artificial intelligence and digital channels, we help organizations adapt, scale and lead in changing and competitive environments.

 

 

Operational Efficiency  

We enhance operational efficiency through process optimization, intelligent automation, and cost control. From cost reduction strategies and process redesign to RPA and value analysis, we help businesses boost productivity, agility, and sustainable profitability.

Customer Experience

chevron-right-1

Marketing & Sales

chevron-right-1

Pricing & Revenue

chevron-right-1

Digital Transformation

chevron-right-1

Operational Efficiency 

chevron-right-1

Value Stream Map Tool

Discover how this tool can transform your processes, improving efficiency and optimizing your operations.
 

What is Value Stream Map?

The Value Stream Map (VSM) is a visual tool used to map and analyze processes within an organization, with the objective of identifying areas for improvement. It allows visualizing the workflow, from the creation of a product or service to its final delivery to the customer, highlighting each stage and the resources involved. In doing so, the VSM helps to detect inefficiencies, bottlenecks and activities that do not add value, which facilitates process optimization and cost reduction.

Through this graphical representation, VSM provides a clear and complete view of the value chain. It is widely used in Lean and Six Sigma methodologies, and is applied in various sectors to improve operational efficiency and increase competitiveness. By using the Value Stream Map, companies can make data-driven decisions to maximize their productivity.

Value-Stream-Map
 

What can you achieve with this tool?

Implementing Value Stream Mapping in your company brings a number of key benefits that directly impact productivity and operational efficiency. The following are some of the most outstanding benefits:

  

Reduced costs and production times.
Increased visibility and process control.
Continuous improvement.
 Improved communication and collaboration. 

COMPLETE THE FORM

Download the guide and get started today!


MORE RESOURCES


6 min read

Innovative customer experience solutions for Fintech success

In the financial technology (Fintech) industry, customer experience (CX) has emerged as a cornerstone for competitive...
8 min read

HubSpot data model: your CRM in perfect order

Imagine opening your CRM and finding everything in perfect order: contacts are up to date, properties are clearly...
7 min read

What is Oracle Customer 360?

Having detailed, updated and accurate information about them not only helps to personalize services, but also to...
Content added to ICX Folder

START HERE

Thanks to be on this section, we are ready to give you a personalized success experience
Online Evaluation