How the Technology Stack impacts the Customer Experience
In today’s business landscape—hyperconnected and dominated by digital immediacy—Customer Experience (CX) has gone...
Service Blueprint Tool
Are you looking for an effective way to optimize your services and improve customer satisfaction?
What is Service Blueprint?
The Service Blueprint is a powerful visual tool that maps every touch point, interaction and process involved in a customer's experience. With it, you can visualize not only what happens on the surface (direct customer interaction), but also the internal operations that make those interactions possible, helping you to identify areas for improvement, optimize processes and increase efficiency.
What can you achieve with this tool?
Download it now and transform the way you manage and improve the experience of your customers, you will get benefits such as:
Improve customer experience: Identify pain points and opportunities to improve your customer journey.
Process optimization: Detect inefficiencies in your internal operations that affect customer experience.
Team alignment: Facilitate communication and collaboration between customer service, operations and marketing teams.
Focus on innovation: Find opportunities to innovate your service and differentiate yourself from the competition.
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11 min read
CX as an early warning system in critical processes
Jan 23, 2026 by Yashin Fonseca
What if your company could anticipate its next crisis before it shows up in the financial reports? In every...
15 min read
Does your stack communicate with each other?
Jan 23, 2026 by Alisson Steller
It’s very likely that today your company is using more tools than you can name from memory: CRM, ERP, billing,...
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